“A customer is the most important visitor on our premises.
He is not dependent on us, we are dependent on him.
He is not an interruption of our work, he is the purpose of it.
He is not an outsider of our business, he is part of it.
We are not doing him a favour by serving him, he is doing us a favour by giving us the opportunity to do so.”
– Mahatma Gandhi
We have absorbed this worthy philosophy and believe in an open end customer interaction. We engage with our customers into an in-depth discussion regarding their EPC troubles and doubts, giving us an insight into their needs and preferences. Rather than offering just the desired technical efficiency, we want to get to the crux of what customer satisfaction really is. This often also ensures long term collaborations which are always appreciated and valued. We rely on a regular feedback mechanism which helps us improve our work to make them more client friendly and demand specific.